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Outfitter

For 2014, we expect to hire 5-6 new staff for this position.

Helping  People  Have  Fun.

Outfitters work inside and play outside.

They go hiking, climbing, biking and canyoneering to understand Zion and all it has to offer. They love Zion. At work, they share their love and knowledge and help others go to the amazing places they have been. 

The Outfitting Staff of Zion Adventure Company forms the backbone of our business operations. Hundreds of hikers, climbers, canyoneers, and general Park visitors stop by each day seeking assistance in making the most of their time in Zion. It is our job, as an information source, to help them leave with an empowering sense of direction. Our Outfitters are experts at helping visitors find the right equipment and information to feel comfortable and knowledgeable in their adventures. Whether preparing visitors to hike the Zion Narrows, answering questions about our guided trips, or maintaining the vast amounts of equipment we send out each day, Outfitters perform the crucial tasks that help people make their Zion dreams come true. Looking for a career opportunity? We are looking to grow our year-round staff. Contact us for further information.

Responsibilities

This is a dynamic position. It is difficult to itemize all the jobs, missions, and tasks you may be involved with on any given day. Some of the roles are:

• Answering visitor questions

• Outfitting customers for the Narrows

• Answering the phone and replying to e-mails

• Booking guided trips and shuttle reservations

• Checking in, cleaning, and repairing gear

• Checking out customers at the cash register

• Solving problems with grace and efficiency

• Helping connect clients with guided trips and other Zion activities

• Offering expertise on local recreation opportunities and logistics

• Building an impressive knowledge base of the roads, hikes, canyons, and hidden secrets of Zion National Park and the surrounding area on personal time

• Informing customers about retail products in the store

• Managing product inventory on our retail floor

• Facilitating meaningful, helpful, intelligent, and pleasant conversations with customers

• Attending staff meetings outside the work day (approx. 1 per month)

We look for intelligent people who can solve problems quickly. We hire genuinely friendly people who represent our business well and treat our customers with great care and attention. Background in the outdoors is helpful, enabling you to be more capable and knowledgeable about Zion National Park, its hikes, canyons, and special places. If you are outgoing, a fast-learner, and willing to work hard for a team with a lofty goal in mind, we want to meet you. We can teach you many skills, but you must come to us with an excitement for learning and a readiness to absorb a great deal of knowledge.

This position requires a high level of responsibility and accountability. We strive to ensure all interactions with our customers are positive, fulfilling, and inspiring. We operate in a professional manner and we expect those working in our shop to do so as well. In recent seasons, we have reached high levels of achievement in doing all of this and having lots of fun while doing it.

We train people for this position, and we need them to learn quickly. This is a fast-paced business and can be demanding. Those who can demonstrate the ability to work well under pressure, communicate effectively via phone and email, remember many important details, and remain organized will succeed in this position.

Requirements

• Desire to help other people. Primarily, to help them have fun visits and be safe

• Ability to work one of the following date ranges: March 4 through November 30, May 20-September 4, or May 20-October 30. Contact us if you have date questions

• At least 18 years of age

• Computer literacy – some familiarity with Word, Excel, and e-mail programs; comfortable with computers as productivity tools. ZAC works with Macintosh computers; familiarity with Macintosh is helpful.

• Full- and Part-time (seasonal and year-round) positions available with a minimum of 3 days per week

Compensation

• Commensurate with skills, experience, and commitment

• Starting pay is $12 per hour. Staff may be eligible for performance-based raises

Desired Knowledge and Skills

• A willingness to learn and teach

• Strong spoken and written communication skills

• An outstanding work ethic

• An ability to work in a team-oriented environment

• Commitment to serving others

• Strong attention to detail

• An engaging, outgoing personality

• Responsible and mature

• Ability to maintain a positive attitude

• Enjoys creating order in chaotic environments

• Ability to work and stay on-task with minimal supervision

• Ability to apply problem-solving skills

• Insightful, can foresee challenges and problems works to prevent them

• Sense of humor. Can make work fun and/or funny in positive ways

Freedoms

• A truly astounding clientele, from all ages, places, and walks of life

• Live within the towering walls of Zion National Park

• Pro-purchase opportunities from most outdoor equipment manufacturers

• Work with an incredible team connected individuals dedicated to a high quality of life for themselves and our guests. We want the same for you. Unlike cubicle neighbors, we get to know each other. Our staff want each other to be great, to pursue excellence in all we do, to support each other, be supported and deliver a high level of performance every day.

• Free tuition for all ZAC trips and courses

• Free use of company rental gear for personal recreation days

  

Application Deadline: February 15, 2014 for positions starting May 17.